Product(s):
CONNECTION Client
Version(s):
11.00.02.xx and newer
Area:
Federation
Problem
CONNECTION Client displays a connectivity error when attempting to access an internal server during federated sign-in.
Solution
If…
Product(s):
CONNECTION Client
Version(s):
N/A
Area:
IMS
Problem Description
When CONNECTION Client displays, the User Name field on the sign-in page is pre-populated with an email address and cannot be changed if…
Product(s):
CONNECTION Client
Version(s):
N/A
Area:
IMS
Enhancement Number:
1050845
Enhancement Description
When a user signs into CONNECTION Clent, it retrieves and stores a login token valid for seven…
Product(s):
CONNECTION Client
Version(s):
N/A
Area:
Access
Following are steps for determining the public IP address ranges utilized by CONNECTION Client for various Bentley services.
Background
While we always…
What is the purpose of this Information?
Some users may not be aware who is assigned as their Account Administrator. The Account Administrator is responsible for adding roles and granting permissions for each user. You may not be able to proceed or…
Product(s):
SES-based products
Version(s):
N/A
Area:
Licensing - Technical
Problem Description
Products using the Subscription Entitlement Service (SES) licensing system hang on startup when attempting to retrieve…
Product(s):
CONNECTION Client
Version(s):
11.00.01.xx and newer
Area:
Access
Problem
The CONNECTION Client says "Working" and never completes sign in
Details of the issue
In almost all cases, we have identified this…
Product(s):
CONNECTION Client
Version(s):
11.00.05.42
Environment:
N/A
Area:
Installation
Error or Warning Message
When attempting to upgrade CONNECTION Client 11.00.05.42 to a later version, installation…
Product(s):
SYNCHRO Link and other SES-based products
Version(s):
N/A
Area:
Licensing - Technical
Problem Description
Bentley products using CONNECTION Client do not activate after the installation of SYNCHRO Link…
Product(s):
CONNECTION Client
Version(s):
N/A
Area:
Licensing - Technical
Problem
An SES-based product displays a licensing timeout message or otherwise does not recognize the license.
Solution
Please perform…
Product(s):
Non-Bentley technologies utilized by Bentley products
Bentley products rely upon several Microsoft technologies that are not developed by us. While we may provide support for common situations, our knowledge of non-Bentley technologies…
Product(s):
CONNECTION Client
Area:
Installation
Error or Warning Message
When attempting to apply updates advertised in CONNECTION Client, the installation fails with the following error: Installation canceled by user
Explanation…
Product(s):
CONNECTION Client
Area:
Installation
The following instructions show how to gather CONNECTION Client installation logs for the troubleshooting of installation issues.
Background
When CONNECTION Client is installed…
Product(s):
CONNECTION Client
Area:
IMS
Problem Description
A federated user can sign into ims.bentley.com but is unable to sign into CONNECTION Client. CONNECTION Client either spins indefinitely while attempting to connect…
Product(s):
CONNECTION Client
Version(s):
All
Area:
IMS
Error or Warning Message
When attempting to sign into CONNECTION Client, the following error occurs:
Script Error An error has occurred in the script on this page…
Product(s):
CONNECTION Client and Bentley Licensing Service
Area:
Licensing - Technical
The steps below gather pertinent logs from the Applications log in Event Viewer.
Background
When components such as CONNECTION Client…
Product(s):
Bentley Licensing Tool
Error or Warning Message
"Disabled by Policy" on Product Status tab or "DisabledByPolicy" on Entitlements tab
Explanation
The status usually means a local copy of the license has exceeded its 7-day…
Product(s):
Entitlement Management
Area:
Administration
Background
Licenses provided by a ProjectWise Design Integration Visa such as ProjectWise Explorer Client do not appear under a specific country within Entitlement Management…
Product(s):
License Management Tool
Version(s):
09.02.xx.xx and later
Background
To ensure all user profiles on a machine contain SELECTserver license settings to activate products, settings can be stored in a central location…
Product(s):
CONNECTION Client
Area:
Installation
Error or Warning Message
A dialog with a -1 error concerning the Bentley Licensing Service not starting appears when attempting to open products using our Subscription Entitlement…
Product(s):
CONNECTION Client
Version(s):
11.00.02.16 or later
Area:
Installation
Error or Warning Message
When attempting to install CONNECTION Client 11.00.02.16 or later, the installation fails with an error…
Product(s):
CONNECTION Client
Version(s):
11.00.01.109 and later
Area:
Licensing - Technical
Background
When importing checked out licenses on a server, it is difficult to confirm via a remote session what licenses…
Product(s):
CONNECTION Client, SES-based products
Area:
Licensing - Technical
Problem Description
Even though successfully signed into CONNECTION Client, Subscription Entitlement Service-based products still open with Trial…
Product(s):
Civil Products
Area:
Licensing
OpenRoads Designer is the designated replacement product for several legacy civil products. Usage of the following legacy products will be billed and displayed as OpenRoads Designer…