Another install in progress
Product(s):
CONNECTION Client
Version(s):
11.00.05.42
Environment:
N/A
Area:
Installation
Error or Warning Message
When attempting to upgrade CONNECTION Client 11.00.05.42 to a later version, installation…
Troubleshooting license timeout errors
Product(s):
CONNECTION Client
Version(s):
N/A
Area:
Licensing - Technical
Problem
An SES-based product displays a licensing timeout message or otherwise does not recognize the license.
Solution
Please perform…
Installation canceled by user message when applying updates
Product(s):
CONNECTION Client
Area:
Installation
Error or Warning Message
When attempting to apply updates advertised in CONNECTION Client, the installation fails with the following error: Installation canceled by user
Explanation…
Disabled by Policy
Product(s):
Bentley Licensing Tool
Error or Warning Message
"Disabled by Policy" on Product Status tab or "DisabledByPolicy" on Entitlements tab
Explanation
The status usually means a local copy of the license has exceeded its 7-day…
Working message in Citrix environment after upgrading to CONNECTION Client 11.00.02.xx
Product(s):
CONNECTION Client
Version(s):
11.00.02.16 or later
Environment:
Windows Server OS with Citrix
Area:
Installation
Error or Warning Message
After upgrading to CONNECTION Client 11.00.02.16…
Access Denied: NON SELECT
Product(s):
Software Downloads
Area:
Access
Error or Warning Message
When attempting to access the Software Downloads page, the following error message appears for a few seconds prior to being rerouted to the iWare page:
…
Microsoft Edge can't read and write to its data directory
Product(s):
CONNECTION Client
Version(s):
11.00.02.16 and newer
Area:
Access
Subarea:
N/A
Error or Warning Message
The following error occurs when opening CONNECTION Client:
We couldn't create the data…
Unlocking a User Account
Overview
The Identity Management System (IMS) used for authentication of Bentley logins will lock a user account for security reasons, for example after too many password attempts, or if the user account was earlier unaffiliated from a company account…