• ODC data collection from SQL Server database fails with "IndexOutOfRangeException Index was outside the bounds of the array."
    Nagesh Patil
    Product(s): Assetwise Performance Management Version(s): 7.10 Environment: N/A Area: N/A Subarea: N/A Problem ODC Polling tries to collect...
  • ODC Service stopped receiving readings due to Firewall blocking port.
    Nagesh Patil
    Product(s): APM Implementation and Performance Management Version(s): all Environment: N/A Area: N/A Subarea: N/A Problem Description User...
  • Data load failed due to database update/outage
    Nagesh Patil
    Product(s): APM Implementation and Performance Management Version(s): 7 Environment: N/A Area: N/A Subarea: N/A Problem Description An APM...
  • Thick Client Administrator Access
    Giselle Notte
    Typically, accounts shifting to Hosted installations will engage with Services to implement customizations. If you need temporary Thick Click Admin access to manage/build security profiles or do some...
  • Accessing ALIM Documents in APM Mobile 2.5.1
    Theresa Walsh
    This article explains how to make an ALIM document available in APM Mobile 2.5.1. The procedure involves adding a document to APM that links to the ALIM document and then adding the APM document to the...