Single user can't log in to APM with CONNECT Credentials
Product(s):
APM Implementation and Performance Management
Version(s):
All CONNECT version
Environment:
N\A
Area:
N/A
Subarea:
N\A
Problem
We have a specific user that can`t log in to the…
End User Setup for hosted APM solution
We recommend using Bentley CONNECT authentication over a TLS encrypted connection (HTTPS).
Consider moving to Bentley CONNECT authentication, which uses the OpenID® CONNECT protocol.
User Management can be done Bentley CONNECT User Management or we…
Discovery
To minimize obstacles and get the ball rolling, the following is an initial list of questions to provide sufficient information for establishing a suitable initial DEV and/or QA deployment.
Users:
Are you already using IMS authentication ?
Approximate…
Lift & Shift
The collection of articles under this topic page is to assist with your transition from running APM on premise to running hosted by Bentley Cloud Services.
A dedicated Bentley Systems support team will thereby become the caretakers of your APM database…
Database error message indicates a missing table post upgrade
Product(s):
APM Implementation and Performance Management
Version(s):
7
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem Description
User had recently upgraded APM. Upon launch of the Thick…
Unable to send APM objects through email
Product(s):
APM Implementation and Performance Management
Version(s):
N/A
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem:
Sometimes Users may notice that they are unable to send any APM objects…
Error reported that services cannot get Ultimate ID
Product(s):
APM Implementation and Performance Management
Version(s):
7
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem Description
While troubleshooting an unrelated issue, user found that…
Invoice missing extra charges.
Product(s):
APM Implementation and Performance Management
Version(s):
7
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem Description
Extra charges were included on an Invoice Template. When…
Checksheet data lost upon upload
Product(s):
APM Implementation and Performance Management
Version(s):
7
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem Description
Remote User reported that several recently completed checksheets…
Email notification blocked on Server - error: net_oi_connectionclosed
Product(s):
APM Implementation and Performance Management
Version(s):
7.12
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem
Using a third party smtp service provider, user reported that all…
APM Remote Mark Asset as unavailable overwrites some Indicator Readings on the same asset but not others
Product(s):
APM Implementation and Performance Management
Version(s):
7
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem Description
User has found that there is inconsistency in approach between…
Multiple Measurement Point Indicators - number of MP's on the Excel Checksheet
Problem
Multiple Measurement Point Indicators - does the set maximum mandatory number of readings determine the number of MP's on the Excel Checksheet?
We have an indicator with 30 MPs but only get 8 MPs on the Excel Checksheet that is generated…
Assetwise Interop Auto-generated Request for Work based on Solution Package is not sending to SAP
Product(s):
APM Implementation and Performance Management
Version(s):
7
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem Description
A Request for work that results from an Indicator Auto-acknowledgement…
How to secure communications between APM Clients and Servers
Product(s):
APM Implementation and Performance Management
Version(s):
7.13+
Area:
Security
Problem
How to secure c ommunications between Mobile and Smart clients and the APM Server(s)
Solution
Organizations…
Cannot create new Employee, Asset, etc in new installs using apminstall.bak database because Assetwise Interoperability is Active by default
Product(s):
APM Implementation and Performance Management
Version(s):
7
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem Description
Implementer recently created a new a new user environment…
Setting up Trust Authentication for PI AF in Bentley APM
Setting up Trust Authentication for PI AF in Bentley APM
There are multiple ways you can setup PI Trust. APM supports the following:
Trust for domain accounts
Trust for IP address
From APM there are two points of connection both of which…
Submit Product Improvement Suggestion for Assetwise APM
The Portal
Ideas Portal is our new vehicle to submit Enhancement Requests.
Submissions will be reviewed on a regular basis and made eligible for voting where the Idea is deemed in line with product direction for our Assetwise Asset Reliability solution…
Indicator reading data load errors for Online Data Collection (ODC) Indicators
Product(s):
APM Implementation and Performance Management
Version(s):
7
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem Description
When data loading historical readings, user found that all…
Most Recent 7.15 Hotfix
Hotfix 7.15.36.52 - approved and available for deployment for On-Premise Environments
An important security risk is mitigated by this Hotfix to 7.15, all users should update as sooon as possible.
Submit an SR to request the hotfix download link…
Slow response when entering characters in the search field in APM Mobile Inspections for Android
Product(s):
APM Mobile Inspections
Version(s):
1.4, 2.0
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem Description
User reported that the Android Mobile Inspections application is slow to…
Acknowledging multiple alarms concurrently does not include all readings notes into work document description in SAP Gateway
Product(s):
APM Implementation and Performance Management
Version(s):
7
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem Description
A user with an SAP Gateway (CMMS Interoperability) environment…
User can no longer send link to an APM PO via outlook email despite previously being able to do so
Product(s):
APM Implementation and Performance Management
Version(s):
7
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem Description
An end-user was trying to send a link to Purchase Order via…
Asset Removal dialogue window APM Remote is cut off
Product(s):
APM Implementation and Performance Management
Version(s):
7
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem Description
Asset Removal dialogue UI in APM Remote is too big for the…
Approval route browse for Employees does not filter properly when Multiple Employees is selected
Product(s):
APM Implementation and Performance Management
Version(s):
7
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem Description
When Setting up an Approval route for checksheets, user has…