All users have been locked out of the system by <user name>
Problem:
Getting below error message while accessing smart client, if database is locked for customizations in a thick client for the same APM version.
Detailed error:
Exception Type: Ivara.PL.Exceptions.InvalidConfigurationException
Message…
All users (including administrators), access via Smart client and Thick Client, cannot access system as it is Locked for Customizations.
1. Open the APM database in SQL Server Management Studio
2. Locate and Select the Table "oq.connection_req" " table
3. Delete all the user records in this table. There only user in this table at this time should be the administrator who locked the…
Smart-clients login times out due to large fragmented indexes
Product(s):
APM Implementation and Performance Management
Version(s):
N\A
Environment:
N\A
Area:
N/A
Subarea:
N\A
Problem
The production system is down right now due to issues with the server…