User name on sign-in page is pre-populated and cannot be changed
Product(s):
CONNECTION Client
Version(s):
N/A
Area:
IMS
Problem Description
When CONNECTION Client displays, the User Name field on the sign-in page is pre-populated with an email address and cannot be changed if…
How to collect installation log
Product(s):
CONNECTION Client
Area:
Installation
The following instructions show how to gather CONNECTION Client installation logs for the troubleshooting of installation issues.
Background
When CONNECTION Client is installed…
Collecting Event Viewer logs
Product(s):
CONNECTION Client and Bentley Licensing Service
Area:
Licensing - Technical
The steps below gather pertinent logs from the Applications log in Event Viewer.
Background
When components such as CONNECTION Client…
How to collect and submit logs
To retrieve licensing-related diagnostic data for further analysis by Bentley Support, please perform the following steps:
Step 1: Collect logs
1. Open Bentley Log Collector
Bentley Log Collector can be opened in several ways:
Option 1:
Open…
Activation of Client Side Products and Registry Basics
Applies To
Product(s):
SELECTserver - License Management Tool
Version(s):
08.09.00.00 - Present
Environment:
N/A
Area:
N/A
Subarea:
N/A
Original Author:
Jonathan Jezorski…
Troubleshooting Product Activation for XM and Higher
Applies To
Product(s):
All
Version(s):
XM and higher
Environment:
N/A
Area:
N/A
Subarea:
N/A
Original Author:
Bentley Technical Support Group
Overview…