• How do I find my Administrator?

    Flavio Normandia
    Flavio Normandia
    What is the purpose of this Information? Some users may not be aware who is assigned as their Account Administrator. The Account Administrator is responsible for adding roles and granting permissions for each user. You may not be able to proceed or…
    • 10 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Roles

    Maureen Madden - Bentley
    Maureen Madden - Bentley
    What is the purpose of this information? Roles are assigned by the Account Administrator or the Co-Administrator to provide each Registered User with specific access to Services. Below is a list of certain Administrative roles within User Management…
    • 10 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Announcements

    Sylvia H.
    Sylvia H.
    Bentley Cloud Services Outage History 11 October 2022 - We are aware of continued, intermittent outages with IMS. Bentley is actively working with our services provider to improve reliability of IMS services. Users who were logged in running CONNECTION…
    • 11 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Unable to add users - Email Domain is Pending Ownership

    Jacek Majda
    Jacek Majda
    Problem Error "Unable to add user as email domain is pending ownership by your organization" while registering the user in User Management. Explanation Accounts have the ability to claim domains . This is done so new users will be properly associated…
    • over 1 year ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Changing/Adding Account Admin

    Sylvia H.
    Sylvia H.
    Deciding between co-Administrator and Main Administrator Role - Differences between Main Administrator and a co-Administrator - Only a Main Administrator can Add or modify email domains related to your organization (claim ownership & Auto-Approve…
    • 3 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Bulk Operations 2.0

    Sylvia H.
    Sylvia H.
    What is the purpose of this information? Bulk operations have undergone development changes and this document has been created to align with those changes. Bulk operations can be used to Add, Delete, Edit, or Export user information, roles, and groups…
    • 3 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Managing Groups

    Sylvia H.
    Sylvia H.
    Add a new Group Assign Groups Manage Groups Delete Groups Add a new Group 1. On the User Management screen, click the Groups tab and then click the blue Add Group button in the upper right corner. 2. Complete the fields and click the Save…
    • 3 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Managing Users

    Sylvia H.
    Sylvia H.
    Table of Contents Accessing User Management Add Users User Approvals Lock and Unlock Users Delete Users Export User List Resetting Passwords Accessing User Management To access User Management, perform the following steps: …
    • 3 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • What's New in Bentley's IMS and User Management?

    Sibi Thomas
    Sibi Thomas
    Week of July 8th, 2023 Improved UI-Data passed through bulk Operations will not allow duplicate groups to be created. Improved UI-Data passed through bulk Operations will allow User Group or Allocation Groups to be converted to Entitlement Group…
    • 1 month ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Unable to add users - user already exist within another ultimate

    Jacek Majda
    Jacek Majda
    Problem Error "User with that email already exists" while registering the user in User Management. Solution A user may fail to be added if they have previously registered. This is quite common. If the user you are attempting to register is already…
    • 3 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • How to update your Bentley profile information

    Sylvia H.
    Sylvia H.
    Product(s): User Management portal Version(s): 10.00. Area: How to update your Bentley profile email address Problem How to update my Bentley profile information, as my name, last name, email address. NOTE FOR FEDERATED ACCOUNTS…
    • 3 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Last Login Date

    Brian D., User Success Support
    Brian D., User Success Support
    Last Login Date is not updating to Current Date - More information to follow “last login date” represents the last time the user typed their password – or “really logged in.” Additionaionally, The Last Login Date is in Greenwich Mean Time (GMT…
    • over 1 year ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • "This user already exists. Click 'Add to account' to add to your account." message when adding a user

    Brian D., User Success Support
    Brian D., User Success Support
    Product(s): User Management Area: Adding Users Problem Administrator or Co-Administrator can get the message "This user already exists. Click 'Add to account' to add to your account" while registering the user in User Management…
    • over 1 year ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Difference between fulfillment contacts and administrators

    Sylvia H.
    Sylvia H.
    Product(s): User Management Area: Roles This article explains the capabilities of both fulfillment contacts and administrators. Capabilities of fulfillment contacts Anyone designated as a fulfillment contact receives any…
    • 3 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • User Management 2.0

    Flavio Normandia
    Flavio Normandia
    Bentley has recently made significant technology investments in order to provide you with more advanced identity and access management capabilities within your Bentley applications and services. These enhancements were enabled on Saturday, August 22,…
    • 11 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Unlocking a User Account

    Sylvia H.
    Sylvia H.
    Overview The Identity Management System (IMS) used for authentication of Bentley logins will lock a user account for security reasons, for example after too many password attempts, or if the user account was earlier unaffiliated from a company account…
    • 3 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Account Cleanup

    Tamicca Sellars
    Tamicca Sellars
    How to use the Account Cleanup Tool 1. From the CONNECT Center > Subscription Services Portal click the User Management tile. 2. From the User Management home screen click on Account Cleanup. 3. The Account Cleanup tool will open to the Welcome…
    • over 3 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Add Users

    Jeremy Hoesly
    Jeremy Hoesly
    Product(s): User Management Version(s): N\A Environment: N\A Area: Navigation Subarea: N\A If you are an Account Administrator or Co-Administrator you can add users within User Management using…
    • over 3 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Changing user(s) Entitlement Country

    Brian D., User Success Support
    Brian D., User Success Support
    NOTE: If your organization is federated with Bentley IMS, users' entitlement country may be determined by the country attribute as sent from your identity provider during IMS authentication. If the user's federation token presents a country attribute…
    • over 1 year ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Remove Users

    Marc Blancher
    Marc Blancher
    Product(s): User Management Version(s): N\A Environment: N\A Area: Navigation Subarea: N\A How to Remove Users (33561 False) If you are an Account Administrator or Co-Administrator you…
    • over 3 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Auto Approval set-up

    Sylvia H.
    Sylvia H.
    What is the purpose of this information? If you are an Account Administrator, you can automatically approve requests for users to be added to the Organization which will make them Registered Users. *Please note: As an added layer of security, as an…
    • 3 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Unable to change user permissions for some users in your account.

    Jutta Eisenhauer
    Jutta Eisenhauer
    This is a normal behavior if a user belongs to an organization. The action to remove permissions (Roles) or delete a site administrator can only be made by submitting a request to Bentley. This is in place to prevent any critical user from being removed…
    • over 1 year ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
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