Product(s):
CONNECTION Client
Version(s):
11.00.02.xx and newer
Area:
Federation
Problem
CONNECTION Client displays a connectivity error when attempting to access an internal server during federated sign-in.
Solution
If…
Product(s):
CONNECTION Client
Version(s):
N/A
Area:
IMS
Problem Description
When CONNECTION Client displays, the User Name field on the sign-in page is pre-populated with an email address and cannot be changed if…
Product(s):
CONNECTION Client
Version(s):
N/A
Area:
IMS
Enhancement Number:
1050845
Enhancement Description
When a user signs into CONNECTION Clent, it retrieves and stores a login token valid for seven…
Product(s):
CONNECTION Client
Version(s):
N/A
Area:
Access
Following are steps for determining the public IP address ranges utilized by CONNECTION Client for various Bentley services.
Background
While we always…
Product(s):
CONNECTION Client
Version(s):
11.00.01.xx and newer
Area:
Access
Problem
The CONNECTION Client says "Working" and never completes sign in
Details of the issue
In almost all cases, we have identified this…
Product(s):
CONNECTION Client
Version(s):
11.00.05.42
Environment:
N/A
Area:
Installation
Error or Warning Message
When attempting to upgrade CONNECTION Client 11.00.05.42 to a later version, installation…
Product(s):
SYNCHRO Link and other SES-based products
Version(s):
N/A
Area:
Licensing - Technical
Problem Description
Bentley products using CONNECTION Client do not activate after the installation of SYNCHRO Link…
Product(s):
CONNECTION Client
Version(s):
N/A
Area:
Licensing - Technical
Problem
An SES-based product displays a licensing timeout message or otherwise does not recognize the license.
Solution
Please perform…
Product(s):
CONNECTION Client
Area:
Installation
Error or Warning Message
When attempting to apply updates advertised in CONNECTION Client, the installation fails with the following error: Installation canceled by user
Explanation…
Product(s):
CONNECTION Client
Area:
Installation
The following instructions show how to gather CONNECTION Client installation logs for the troubleshooting of installation issues.
Background
When CONNECTION Client is installed…
Product(s):
CONNECTION Client
Area:
IMS
Problem Description
A federated user can sign into ims.bentley.com but is unable to sign into CONNECTION Client. CONNECTION Client either spins indefinitely while attempting to connect…
Product(s):
CONNECTION Client
Version(s):
All
Area:
IMS
Error or Warning Message
When attempting to sign into CONNECTION Client, the following error occurs:
Script Error An error has occurred in the script on this page…
Product(s):
CONNECTION Client and Bentley Licensing Service
Area:
Licensing - Technical
The steps below gather pertinent logs from the Applications log in Event Viewer.
Background
When components such as CONNECTION Client…
Product(s):
CONNECTION Client
Area:
Installation
Error or Warning Message
A dialog with a -1 error concerning the Bentley Licensing Service not starting appears when attempting to open products using our Subscription Entitlement…
Product(s):
CONNECTION Client
Version(s):
11.00.02.16 or later
Area:
Installation
Error or Warning Message
When attempting to install CONNECTION Client 11.00.02.16 or later, the installation fails with an error…
Product(s):
CONNECTION Client, SES-based products
Area:
Licensing - Technical
Problem Description
Even though successfully signed into CONNECTION Client, Subscription Entitlement Service-based products still open with Trial…
Product(s):
CONNECTION Client
Version(s):
11.00.02.16 or later
Environment:
Windows Server OS with Citrix
Area:
Installation
Error or Warning Message
After upgrading to CONNECTION Client 11.00.02.16…
Product(s):
Bentley Licensing Tool and CONNECTION Client
Area:
Installation
Problem Description
Products using the Subscription Entitlement Service fail to open. The Bentley Licensing Tool does not display an email address…
Area:
Licensing - Technical
Error or Warning Message
When opening a product, an error appears that includes the following message:
Licensing service failed with error code -1
Explanation
The Bentley Licensing Service, a background…
Product(s):
ContextCapture, ContextCapture Center
Version(s):
04.04.11.60 or later
Area:
Licensing - Technical
Problem
When opening ContextCapture Master or Engine, the program utilizes a ContextCapture license…
Product(s):
CONNECTION Client
Version(s):
11.00.02.16 and newer
Area:
Access
Subarea:
N/A
Error or Warning Message
The following error occurs when opening CONNECTION Client:
We couldn't create the data…
Product(s):
CONNECTION Client
Version(s):
10.00.14.xx and newer
Area:
Installation
Subarea:
N/A
Problem
After entering credentials, CONNECTION Client displays an animation as it attempts to sign in, but…