• Login token expiration drifts one day upon renewal

    Jeremy Hoesly
    Jeremy Hoesly
    Product(s): CONNECTION Client Version(s): N/A Area: IMS Enhancement Number: 1050845 Enhancement Description When a user signs into CONNECTION Clent, it retrieves and stores a login token valid for seven…
    • 7 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • CONNECTION Client says "Working"

    Jeremy Hoesly
    Jeremy Hoesly
    Product(s): CONNECTION Client Version(s): 11.00.01.xx and newer Area: Access Problem The CONNECTION Client says "Working" and never completes sign in Details of the issue In almost all cases, we have identified this…
    • 8 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Federated user cannot sign in

    Jutta Eisenhauer
    Jutta Eisenhauer
    Product(s): CONNECTION Client Area: IMS Problem Description A federated user can sign into ims.bentley.com but is unable to sign into CONNECTION Client. CONNECTION Client either spins indefinitely while attempting to connect…
    • over 1 year ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Script Error dialog on sign in with 'Promise' is undefined error, or Connection Failure

    Jacek Majda
    Jacek Majda
    Product(s): CONNECTION Client Version(s): All Area: IMS Error or Warning Message When attempting to sign into CONNECTION Client, the following error occurs: Script Error An error has occurred in the script on this page…
    • 7 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Activation Troubleshooting for SES-based Products

    Sarah McCann
    Sarah McCann
    Product(s): CONNECTION Client, SES-based products Area: Licensing - Technical Problem Description Even though successfully signed into CONNECTION Client, Subscription Entitlement Service-based products still open with Trial…
    • 7 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Working message in Citrix environment after upgrading to CONNECTION Client 11.00.02.xx

    Jutta Eisenhauer
    Jutta Eisenhauer
    Product(s): CONNECTION Client Version(s): 11.00.02.16 or later Environment: Windows Server OS with Citrix Area: Installation Error or Warning Message After upgrading to CONNECTION Client 11.00.02.16…
    • over 1 year ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • CONNECTION Client never finishes signing in

    Jacek Majda
    Jacek Majda
    Product(s): CONNECTION Client Version(s): 10.00.14.xx and newer Area: Installation Subarea: N/A Problem After entering credentials, CONNECTION Client displays an animation as it attempts to sign in, but…
    • over 2 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
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