Product(s):
SYNCHRO Link and other SES-based products
Version(s):
N/A
Area:
Licensing - Technical
Problem Description
Bentley products using CONNECTION Client do not activate after the installation of SYNCHRO Link…
Product(s):
CONNECTION Client
Version(s):
N/A
Area:
Licensing - Technical
Problem
An SES-based product displays a licensing timeout message or otherwise does not recognize the license.
Solution
Please perform…
Product(s):
CONNECTION Client and Bentley Licensing Service
Area:
Licensing - Technical
The steps below gather pertinent logs from the Applications log in Event Viewer.
Background
When components such as CONNECTION Client…
Product(s):
CONNECTION Client
Area:
Installation
Error or Warning Message
A dialog with a -1 error concerning the Bentley Licensing Service not starting appears when attempting to open products using our Subscription Entitlement…
Product(s):
CONNECTION Client, SES-based products
Area:
Licensing - Technical
Problem Description
Even though successfully signed into CONNECTION Client, Subscription Entitlement Service-based products still open with Trial…
Product(s):
CONNECTION Client
Version(s):
11.00.02.16 or later
Environment:
Windows Server OS with Citrix
Area:
Installation
Error or Warning Message
After upgrading to CONNECTION Client 11.00.02.16…
Product(s):
Bentley Licensing Tool and CONNECTION Client
Area:
Installation
Problem Description
Products using the Subscription Entitlement Service fail to open. The Bentley Licensing Tool does not display an email address…
Area:
Licensing - Technical
Error or Warning Message
When opening a product, an error appears that includes the following message:
Licensing service failed with error code -1
Explanation
The Bentley Licensing Service, a background…
Product(s):
ContextCapture, ContextCapture Center
Version(s):
04.04.11.60 or later
Area:
Licensing - Technical
Problem
When opening ContextCapture Master or Engine, the program utilizes a ContextCapture license…