• SES-based products hang on startup

    Jeremy Hoesly
    Jeremy Hoesly
    Product(s): SES-based products Version(s): N/A Area: Licensing - Technical Problem Description Products using the Subscription Entitlement Service (SES) licensing system hang on startup when attempting to retrieve…
    • 8 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • SYNCHRO Link and activation problems with other SES-based products

    Brian D., User Success Support
    Brian D., User Success Support
    Product(s): SYNCHRO Link and other SES-based products Version(s): N/A Area: Licensing - Technical Problem Description Bentley products using CONNECTION Client do not activate after the installation of SYNCHRO Link…
    • 3 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Troubleshooting license timeout errors

    Jacek Majda
    Jacek Majda
    Product(s): CONNECTION Client Version(s): N/A Area: Licensing - Technical Problem An SES-based product displays a licensing timeout message or otherwise does not recognize the license. Solution Please perform…
    • 8 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Collecting Event Viewer logs

    Brian D., User Success Support
    Brian D., User Success Support
    Product(s): CONNECTION Client and Bentley Licensing Service Area: Licensing - Technical The steps below gather pertinent logs from the Applications log in Event Viewer. Background When components such as CONNECTION Client…
    • 11 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Disabled by Policy

    Jutta Eisenhauer
    Jutta Eisenhauer
    Product(s): Bentley Licensing Tool Error or Warning Message "Disabled by Policy" on Product Status tab or "DisabledByPolicy" on Entitlements tab Explanation The status usually means a local copy of the license has exceeded its 7-day…
    • over 1 year ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • -1 Bentley Licensing Service cannot start error

    Brian D., User Success Support
    Brian D., User Success Support
    Product(s): CONNECTION Client Area: Installation Error or Warning Message A dialog with a -1 error concerning the Bentley Licensing Service not starting appears when attempting to open products using our Subscription Entitlement…
    • 11 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Confirming all checked out licenses

    Jutta Eisenhauer
    Jutta Eisenhauer
    Product(s): CONNECTION Client Version(s): 11.00.01.109 and later Area: Licensing - Technical Background When importing checked out licenses on a server, it is difficult to confirm via a remote session what licenses…
    • over 1 year ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • How to license automated workflows

    Jutta Eisenhauer
    Jutta Eisenhauer
    Product(s): CONNECTION Client and SES-based products Area: Licensing - Technical Problem Description Automated processes that open Subscription Entitlement Service-based Bentley products cannot rely upon CONNECTION Client being…
    • over 1 year ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Activation Troubleshooting for SES-based Products

    Sarah McCann
    Sarah McCann
    Product(s): CONNECTION Client, SES-based products Area: Licensing - Technical Problem Description Even though successfully signed into CONNECTION Client, Subscription Entitlement Service-based products still open with Trial…
    • 7 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Working message in Citrix environment after upgrading to CONNECTION Client 11.00.02.xx

    Jutta Eisenhauer
    Jutta Eisenhauer
    Product(s): CONNECTION Client Version(s): 11.00.02.16 or later Environment: Windows Server OS with Citrix Area: Installation Error or Warning Message After upgrading to CONNECTION Client 11.00.02.16…
    • over 1 year ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Usage information reported to Subscription Entitlement Service

    Jutta Eisenhauer
    Jutta Eisenhauer
    Product(s): Subscription Entitlement Service Area: Security What is collected The following usage data is collected by Subscription Entitlement Service-based products and reported to Bentley: Ultimate (Hierarchy/Organization…
    • over 1 year ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Bentley Licensing Tool does not recognize CONNECTION Client is signed in

    Jutta Eisenhauer
    Jutta Eisenhauer
    Product(s): Bentley Licensing Tool and CONNECTION Client Area: Installation Problem Description Products using the Subscription Entitlement Service fail to open. The Bentley Licensing Tool does not display an email address…
    • over 1 year ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Licensing service failed with error code -1

    Jacek Majda
    Jacek Majda
    Area: Licensing - Technical Error or Warning Message When opening a product, an error appears that includes the following message: Licensing service failed with error code -1 Explanation The Bentley Licensing Service, a background…
    • 8 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • ContextCapture Master/Engine requiring a ContextCapture license

    Brian D., User Success Support
    Brian D., User Success Support
    Product(s): ContextCapture, ContextCapture Center Version(s): 04.04.11.60 or later Area: Licensing - Technical Problem When opening ContextCapture Master or Engine, the program utilizes a ContextCapture license…
    • 3 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • How to collect and submit logs

    Jutta Eisenhauer
    Jutta Eisenhauer
    To retrieve licensing-related diagnostic data for further analysis by Bentley Support, please perform the following steps: Step 1: Collect logs 1. Open Bentley Log Collector Bentley Log Collector can be opened in several ways: Option 1: Open…
    • 6 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • SYNCHRO Licensing

    Brian D., User Success Support
    Brian D., User Success Support
    When SYNCHRO Pro is installed, two modules are enabled by default that use licenses in addition to SYNCHRO Pro. Depending on the licenses available, unexpected licensing notifications may appear when opening the program. To examine and optionally disable…
    • 3 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • How to evaluate a product under Subscription Entitlement Service

    Jacek Majda
    Jacek Majda
    Overview The Subscription Entitlement Service supports the generation of evaluation entitlements so that users can try a product without accruing billable usage. This article explains how an end user accesses an evaluation entitlement assigned to him…
    • 10 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Strategies for limiting usage

    Jeremy Hoesly
    Jeremy Hoesly
    Applies To Product(s): SELECTserver and Subscription Entitlement Service Version(s): N/A Environment: N/A Area: Administration Subarea: License Management Original Author…
    • over 3 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • How remote usage is recorded

    Jacek Majda
    Jacek Majda
    Background Usage of Bentley products on a host machine (i.e. a computer to which a Remote Desktop connection is established) via a client machine (i.e. a computer from which a Remote Desktop connection is established) is becoming more common with the…
    • over 1 year ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • How to ensure usage from only one user on a shared workstation

    Sarah McCann
    Sarah McCann
    Overview A workstation with a Windows client operating system (e.g. Windows 7, 8, 10, etc.) can be shared either physically or virtually via Remote Desktop to control product usage. The workstation will only allow one active Windows user session at…
    • over 1 year ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • SES Activation

    Sylvia H.
    Sylvia H.
    What is the purpose of this information? Traditionally, product activation has been through an activation key that an Organization distributed to all of its users. With the Subscription Entitlement Service (SES), product activation is managed by user…
    • 3 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Bentley Licensing Tool

    Jacek Majda
    Jacek Majda
    What is the purpose of this information? The Bentley Licensing Tool provides activation functions and information for products utilizing Subscription Entitlement Service. It is installed with the CONNECTION Client. Opening the Bentley Licensing…
    • 6 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • How to Create Entitlement Groups

    Sylvia H.
    Sylvia H.
    While Subscription Entitlement Service can restrict product access by specific Bentley logins, it can also apply product restrictions to an Entitlement Group to which users can be assigned. This approach is considerably easier for an administrator to…
    • 3 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • How to check out licenses for offline machines

    Jacek Majda
    Jacek Majda
    What is the purpose of this information? For extended offline scenarios beyond the offline period of products (i.e. usually seven days), Subscription Entitlement Service provides the capability to reserve, or check out, licenses. Computers with…
    • over 1 year ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • How to activate products under Subscription Entitlement Service

    Sylvia H.
    Sylvia H.
    What is the purpose of this information? Subscription Entitlement Service uses a Bentley login attached to an organization with licenses to activate products. There are two options to activate a Subscription Entitlement Service product for the first…
    • 7 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
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