• Using a proxy bypass to avoid connectivity errors with internal servers

    Jeremy Hoesly
    Jeremy Hoesly
    Product(s): CONNECTION Client Version(s): 11.00.02.xx and newer Area: Federation Problem CONNECTION Client displays a connectivity error when attempting to access an internal server during federated sign-in. Solution If…
    • 5 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • User name on sign-in page is pre-populated and cannot be changed

    Jeremy Hoesly
    Jeremy Hoesly
    Product(s): CONNECTION Client Version(s): N/A Area: IMS Problem Description When CONNECTION Client displays, the User Name field on the sign-in page is pre-populated with an email address and cannot be changed if…
    • 7 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Login token expiration drifts one day upon renewal

    Jeremy Hoesly
    Jeremy Hoesly
    Product(s): CONNECTION Client Version(s): N/A Area: IMS Enhancement Number: 1050845 Enhancement Description When a user signs into CONNECTION Clent, it retrieves and stores a login token valid for seven…
    • 7 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Determining IP address ranges for services used by CONNECTION Client

    Jacek Majda
    Jacek Majda
    Product(s): CONNECTION Client Version(s): N/A Area: Access Following are steps for determining the public IP address ranges utilized by CONNECTION Client for various Bentley services. Background While we always…
    • 8 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • How do I find my Administrator?

    Flavio Normandia
    Flavio Normandia
    What is the purpose of this Information? Some users may not be aware who is assigned as their Account Administrator. The Account Administrator is responsible for adding roles and granting permissions for each user. You may not be able to proceed or…
    • 10 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Product search in Service Request Manager is limited

    Sylvia H.
    Sylvia H.
    Product(s): Service Request Manager Area: Creation Problem When attempting to create a service request in Service Request Manager, my choices in the Product search are very limited. For example, I only see ProjectWise-related…
    • 3 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • SES-based products hang on startup

    Jeremy Hoesly
    Jeremy Hoesly
    Product(s): SES-based products Version(s): N/A Area: Licensing - Technical Problem Description Products using the Subscription Entitlement Service (SES) licensing system hang on startup when attempting to retrieve…
    • 8 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • CONNECTION Client says "Working"

    Jeremy Hoesly
    Jeremy Hoesly
    Product(s): CONNECTION Client Version(s): 11.00.01.xx and newer Area: Access Problem The CONNECTION Client says "Working" and never completes sign in Details of the issue In almost all cases, we have identified this…
    • 8 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Another install in progress

    Jacek Majda
    Jacek Majda
    Product(s): CONNECTION Client Version(s): 11.00.05.42 Environment: N/A Area: Installation Error or Warning Message When attempting to upgrade CONNECTION Client 11.00.05.42 to a later version, installation…
    • 7 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • SYNCHRO Link and activation problems with other SES-based products

    Brian D., User Success Support
    Brian D., User Success Support
    Product(s): SYNCHRO Link and other SES-based products Version(s): N/A Area: Licensing - Technical Problem Description Bentley products using CONNECTION Client do not activate after the installation of SYNCHRO Link…
    • 3 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Troubleshooting license timeout errors

    Jacek Majda
    Jacek Majda
    Product(s): CONNECTION Client Version(s): N/A Area: Licensing - Technical Problem An SES-based product displays a licensing timeout message or otherwise does not recognize the license. Solution Please perform…
    • 8 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Support for non-Bentley technologies utilized by Bentley products

    Sylvia H.
    Sylvia H.
    Product(s): Non-Bentley technologies utilized by Bentley products Bentley products rely upon several Microsoft technologies that are not developed by us. While we may provide support for common situations, our knowledge of non-Bentley technologies…
    • 3 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Installation canceled by user message when applying updates

    Brian D., User Success Support
    Brian D., User Success Support
    Product(s): CONNECTION Client Area: Installation Error or Warning Message When attempting to apply updates advertised in CONNECTION Client, the installation fails with the following error: Installation canceled by user Explanation…
    • 11 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • How to collect installation log

    Brian D., User Success Support
    Brian D., User Success Support
    Product(s): CONNECTION Client Area: Installation The following instructions show how to gather CONNECTION Client installation logs for the troubleshooting of installation issues. Background When CONNECTION Client is installed…
    • 6 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Federated user cannot sign in

    Jutta Eisenhauer
    Jutta Eisenhauer
    Product(s): CONNECTION Client Area: IMS Problem Description A federated user can sign into ims.bentley.com but is unable to sign into CONNECTION Client. CONNECTION Client either spins indefinitely while attempting to connect…
    • over 1 year ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Script Error dialog on sign in with 'Promise' is undefined error, or Connection Failure

    Jacek Majda
    Jacek Majda
    Product(s): CONNECTION Client Version(s): All Area: IMS Error or Warning Message When attempting to sign into CONNECTION Client, the following error occurs: Script Error An error has occurred in the script on this page…
    • 7 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Collecting Event Viewer logs

    Brian D., User Success Support
    Brian D., User Success Support
    Product(s): CONNECTION Client and Bentley Licensing Service Area: Licensing - Technical The steps below gather pertinent logs from the Applications log in Event Viewer. Background When components such as CONNECTION Client…
    • 11 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Disabled by Policy

    Jutta Eisenhauer
    Jutta Eisenhauer
    Product(s): Bentley Licensing Tool Error or Warning Message "Disabled by Policy" on Product Status tab or "DisabledByPolicy" on Entitlements tab Explanation The status usually means a local copy of the license has exceeded its 7-day…
    • over 1 year ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Missing ProjectWise licenses on Application Portfolio page

    Jutta Eisenhauer
    Jutta Eisenhauer
    Product(s): Entitlement Management Area: Administration Background Licenses provided by a ProjectWise Design Integration Visa such as ProjectWise Explorer Client do not appear under a specific country within Entitlement Management…
    • over 2 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Elevate to All Users

    Jeremy Hoesly
    Jeremy Hoesly
    Product(s): License Management Tool Version(s): 09.02.xx.xx and later Background To ensure all user profiles on a machine contain SELECTserver license settings to activate products, settings can be stored in a central location…
    • over 2 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • -1 Bentley Licensing Service cannot start error

    Brian D., User Success Support
    Brian D., User Success Support
    Product(s): CONNECTION Client Area: Installation Error or Warning Message A dialog with a -1 error concerning the Bentley Licensing Service not starting appears when attempting to open products using our Subscription Entitlement…
    • 11 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • CONNECTION Client installation error 0x80040812

    Brian D., User Success Support
    Brian D., User Success Support
    Product(s): CONNECTION Client Version(s): 11.00.02.16 or later Area: Installation Error or Warning Message When attempting to install CONNECTION Client 11.00.02.16 or later, the installation fails with an error…
    • 6 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Confirming all checked out licenses

    Jutta Eisenhauer
    Jutta Eisenhauer
    Product(s): CONNECTION Client Version(s): 11.00.01.109 and later Area: Licensing - Technical Background When importing checked out licenses on a server, it is difficult to confirm via a remote session what licenses…
    • over 1 year ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • How to license automated workflows

    Jutta Eisenhauer
    Jutta Eisenhauer
    Product(s): CONNECTION Client and SES-based products Area: Licensing - Technical Problem Description Automated processes that open Subscription Entitlement Service-based Bentley products cannot rely upon CONNECTION Client being…
    • over 1 year ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Activation Troubleshooting for SES-based Products

    Sarah McCann
    Sarah McCann
    Product(s): CONNECTION Client, SES-based products Area: Licensing - Technical Problem Description Even though successfully signed into CONNECTION Client, Subscription Entitlement Service-based products still open with Trial…
    • 7 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
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