Another install in progress
Product(s):
CONNECTION Client
Version(s):
11.00.05.42
Environment:
N/A
Area:
Installation
Error or Warning Message
When attempting to upgrade CONNECTION Client 11.00.05.42 to a later version, installation…
Unauthorized Access
Product(s):
Software Downloads
Area:
Access
Error or Warning Message
When attempting to access the Software Downloads page, the following error message appears.
Unauthorized Access: You are not authorized to access to Software…
Unable to add users - Email Domain is Pending Ownership
Problem
Error "Unable to add user as email domain is pending ownership by your organization" while registering the user in User Management.
Explanation
Accounts have the ability to claim domains . This is done so new users will be properly associated…
Troubleshooting license timeout errors
Product(s):
CONNECTION Client
Version(s):
N/A
Area:
Licensing - Technical
Problem
An SES-based product displays a licensing timeout message or otherwise does not recognize the license.
Solution
Please perform…
CONNECTION Client not Found
The CONNECTION Client is required in order to sign into your application. You can download the CONNECTION Client from the Fulfillment Center and the Bentley Resources page.
Please refer to the Download Options article for more details.
NOTE:
You…
Installation canceled by user message when applying updates
Product(s):
CONNECTION Client
Area:
Installation
Error or Warning Message
When attempting to apply updates advertised in CONNECTION Client, the installation fails with the following error: Installation canceled by user
Explanation…
I receive a 'Script Error' or 'Page Expired Error' when logging onto the CONNECTION Client
The reason for these issues is due to a dependency on Internet Explorer in older versions of the CONNECTION Client and local computer settings for Internet Explorer which in some cases can result in a conflict.
There are two options for addressing these…
Access Denied: Missing User Role
Product(s):
Software Downloads
Area:
Access
Error or Warning Message
When attempting to access the Software Downloads page, the following error message appears.
Access Denied: Missing User Role You do not have access to Software…
Disabled by Policy
Product(s):
Bentley Licensing Tool
Error or Warning Message
"Disabled by Policy" on Product Status tab or "DisabledByPolicy" on Entitlements tab
Explanation
The status usually means a local copy of the license has exceeded its 7-day…
Working message in Citrix environment after upgrading to CONNECTION Client 11.00.02.xx
Product(s):
CONNECTION Client
Version(s):
11.00.02.16 or later
Environment:
Windows Server OS with Citrix
Area:
Installation
Error or Warning Message
After upgrading to CONNECTION Client 11.00.02.16…
Access Denied: NON SELECT
Product(s):
Software Downloads
Area:
Access
Error or Warning Message
When attempting to access the Software Downloads page, the following error message appears for a few seconds prior to being rerouted to the iWare page:
…
Completing Sign In After Selecting Share Tile
Product(s):
Share
Version(s):
N/A
Environment:
N/A
Area:
N/A
Subarea:
N/A
Problem Description
After sign in > select a project > select the Share tile the page never opens. It says "Completing…
Microsoft Edge can't read and write to its data directory
Product(s):
CONNECTION Client
Version(s):
11.00.02.16 and newer
Area:
Access
Subarea:
N/A
Error or Warning Message
The following error occurs when opening CONNECTION Client:
We couldn't create the data…
CONNECTION Client Interoperability Error
Product(s):
CONNECTION Client
Version(s):
10.00.08.xx and higher
Environment:
N\A
Area:
Access
Subarea:
N\A
Problem Description
When signing in to the CONNECTION Client the following error…
Unlocking a User Account
Overview
The Identity Management System (IMS) used for authentication of Bentley logins will lock a user account for security reasons, for example after too many password attempts, or if the user account was earlier unaffiliated from a company account…
Script Error when you start the CONNECTION Client
Product(s):
CONNECTION Client
Version(s):
10.00.08.xx and newer
Environment:
N\A
Area:
Access
Subarea:
N\A
Problem
CONNECTION Client gives a script error
Solution
1] Log out of CONNECTION…
Troubleshooting Product Activation for XM and Higher
Applies To
Product(s):
All
Version(s):
XM and higher
Environment:
N/A
Area:
N/A
Subarea:
N/A
Original Author:
Bentley Technical Support Group
Overview…
The Webpage Cannot Be Displayed After Sign In
Product(s):
CONNECTION Client
Version(s):
10.00.12.06
Environment:
N\A
Area:
Access
Subarea:
N\A
Problem
After the CONNECTION Client is installed there's no way to enter email or password…
Install KB2999226 Before Continuing the Installation
Product(s):
CONNECTION Client
Version(s):
10.00.11.42
Environment:
N\A
Area:
Updates
Subarea:
N\A
Problem
During the installation of the CONNECTION Client you receive the error "Install KB2999226…
Error During Installation of Application from the CONNECTION Client
Product(s):
CONNECTION Client
Version(s):
10.00.06.xx
Environment:
N\A
Area:
Updates
Subarea:
N\A
Problem
Error when attempting to install an update through the CONNECTION Client.
Error…
Error - This account is not associated with an organization
Product(s):
CONNECTION Client
Version(s):
10.00.04.21
Environment:
N\A
Area:
Access
Subarea:
N\A
Error or Warning Message
I can not Sign In to CONNECTION Client. Following error message appears…
User failed to login
Product(s):
CONNECTION Client
Version(s):
pre 10.00.04.17
Environment:
N\A
Area:
Access
Subarea:
N\A
Error or Warning Message
I can not login to "CONNECTION Client" . Following error message…
Activating Applications Using SELECTserver Based Licensing as a non-SELECT User
Product:
All SELECTserver Licensable Applications
Version:
Various
Environment:
N\A
Area:
Activation
Subarea:
N/A
NOTE:
Starting from July 2022 the activation process for non-SELECT accounts…
Error: Failed to contact the license server
Applies To
Product(s):
License Management Tool
Version(s):
XM and higher
Environment:
N\A
Area:
License Management
Subarea:
N\A
Original Author:
Anders OMahony, Bentley…