• Working message in Citrix environment after upgrading to CONNECTION Client 11.00.02.xx

    Jutta Eisenhauer
    Jutta Eisenhauer
    Product(s): CONNECTION Client Version(s): 11.00.02.16 or later Environment: Windows Server OS with Citrix Area: Installation Error or Warning Message After upgrading to CONNECTION Client 11.00.02.16…
    • over 1 year ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Usage information reported to Subscription Entitlement Service

    Jutta Eisenhauer
    Jutta Eisenhauer
    Product(s): Subscription Entitlement Service Area: Security What is collected The following usage data is collected by Subscription Entitlement Service-based products and reported to Bentley: Ultimate (Hierarchy/Organization…
    • over 1 year ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Bentley Licensing Tool does not recognize CONNECTION Client is signed in

    Jutta Eisenhauer
    Jutta Eisenhauer
    Product(s): Bentley Licensing Tool and CONNECTION Client Area: Installation Problem Description Products using the Subscription Entitlement Service fail to open. The Bentley Licensing Tool does not display an email address…
    • over 1 year ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Difference between fulfillment contacts and administrators

    Sylvia H.
    Sylvia H.
    Product(s): User Management Area: Roles This article explains the capabilities of both fulfillment contacts and administrators. Capabilities of fulfillment contacts Anyone designated as a fulfillment contact receives any…
    • 3 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Access Denied: NON SELECT

    Jutta Eisenhauer
    Jutta Eisenhauer
    Product(s): Software Downloads Area: Access Error or Warning Message When attempting to access the Software Downloads page, the following error message appears for a few seconds prior to being rerouted to the iWare page: …
    • 11 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • How to view and calculate difference between StartInterval and EndInterval columns

    Jeremy Hoesly
    Jeremy Hoesly
    Product(s): Subscription Analytics Area: Data Export This wiki shows how to view the StartInterval and EndInterval columns and calculate the difference between them. Background The Intervals Data export in Data Export provides…
    • over 2 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Licensing service failed with error code -1

    Jacek Majda
    Jacek Majda
    Area: Licensing - Technical Error or Warning Message When opening a product, an error appears that includes the following message: Licensing service failed with error code -1 Explanation The Bentley Licensing Service, a background…
    • 8 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • ContextCapture Master/Engine requiring a ContextCapture license

    Brian D., User Success Support
    Brian D., User Success Support
    Product(s): ContextCapture, ContextCapture Center Version(s): 04.04.11.60 or later Area: Licensing - Technical Problem When opening ContextCapture Master or Engine, the program utilizes a ContextCapture license…
    • 3 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Health Check failure: Unable to connect to domain https://connect-wsg20.bentley.com

    Jacek Majda
    Jacek Majda
    Product(s): CONNECTION Client Version(s): 11.00.01.88 and earlier Area: Access Subarea: N/A Error or Warning Message When running the Health Check tool included with CONNECTION Client, the Network test fails…
    • over 1 year ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Microsoft Edge can't read and write to its data directory

    Jeremy Hoesly
    Jeremy Hoesly
    Product(s): CONNECTION Client Version(s): 11.00.02.16 and newer Area: Access Subarea: N/A Error or Warning Message The following error occurs when opening CONNECTION Client: We couldn't create the data…
    • 10 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • How to collect and submit logs

    Jutta Eisenhauer
    Jutta Eisenhauer
    To retrieve licensing-related diagnostic data for further analysis by Bentley Support, please perform the following steps: Step 1: Collect logs 1. Open Bentley Log Collector Bentley Log Collector can be opened in several ways: Option 1: Open…
    • 6 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Unlocking a User Account

    Sylvia H.
    Sylvia H.
    Overview The Identity Management System (IMS) used for authentication of Bentley logins will lock a user account for security reasons, for example after too many password attempts, or if the user account was earlier unaffiliated from a company account…
    • 3 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • SYNCHRO Licensing

    Brian D., User Success Support
    Brian D., User Success Support
    When SYNCHRO Pro is installed, two modules are enabled by default that use licenses in addition to SYNCHRO Pro. Depending on the licenses available, unexpected licensing notifications may appear when opening the program. To examine and optionally disable…
    • 3 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • How to evaluate a product under Subscription Entitlement Service

    Jacek Majda
    Jacek Majda
    Overview The Subscription Entitlement Service supports the generation of evaluation entitlements so that users can try a product without accruing billable usage. This article explains how an end user accesses an evaluation entitlement assigned to him…
    • 10 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Performing a Fiddler trace

    Jutta Eisenhauer
    Jutta Eisenhauer
    Background Troubleshooting of connectivity problems with our web services may require diagnostic data not available in product diagnostic logs. This wiki provides steps to capture web traffic using a free web diagnostic tool from Telerik called Fiddler…
    • over 1 year ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • How remote usage is recorded

    Jacek Majda
    Jacek Majda
    Background Usage of Bentley products on a host machine (i.e. a computer to which a Remote Desktop connection is established) via a client machine (i.e. a computer from which a Remote Desktop connection is established) is becoming more common with the…
    • over 1 year ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • How to ensure usage from only one user on a shared workstation

    Sarah McCann
    Sarah McCann
    Overview A workstation with a Windows client operating system (e.g. Windows 7, 8, 10, etc.) can be shared either physically or virtually via Remote Desktop to control product usage. The workstation will only allow one active Windows user session at…
    • over 1 year ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • CONNECTION Client never finishes signing in

    Jacek Majda
    Jacek Majda
    Product(s): CONNECTION Client Version(s): 10.00.14.xx and newer Area: Installation Subarea: N/A Problem After entering credentials, CONNECTION Client displays an animation as it attempts to sign in, but…
    • over 2 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • How to enable and configure license alerting

    Jacek Majda
    Jacek Majda
    What is the purpose of this information? The Subscription Entitlement Service provides a license alerting feature that can warn users before they exceed a Administrator-defined number of licenses being used simultaneously. This is not a hard limit,…
    • 4 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • How to check out licenses for offline machines

    Jacek Majda
    Jacek Majda
    What is the purpose of this information? For extended offline scenarios beyond the offline period of products (i.e. usually seven days), Subscription Entitlement Service provides the capability to reserve, or check out, licenses. Computers with…
    • over 1 year ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Bentley Licensing Tool

    Jacek Majda
    Jacek Majda
    What is the purpose of this information? The Bentley Licensing Tool provides activation functions and information for products utilizing Subscription Entitlement Service. It is installed with the CONNECTION Client. Opening the Bentley Licensing…
    • 6 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • How to Create Entitlement Groups

    Sylvia H.
    Sylvia H.
    While Subscription Entitlement Service can restrict product access by specific Bentley logins, it can also apply product restrictions to an Entitlement Group to which users can be assigned. This approach is considerably easier for an administrator to…
    • 3 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • SES Activation

    Sylvia H.
    Sylvia H.
    What is the purpose of this information? Traditionally, product activation has been through an activation key that an Organization distributed to all of its users. With the Subscription Entitlement Service (SES), product activation is managed by user…
    • 3 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • How to activate products under Subscription Entitlement Service

    Sylvia H.
    Sylvia H.
    What is the purpose of this information? Subscription Entitlement Service uses a Bentley login attached to an organization with licenses to activate products. There are two options to activate a Subscription Entitlement Service product for the first…
    • 7 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • CONNECT Advisor FAQ

    Glenn Fernandes
    Glenn Fernandes
    This FAQ is intended to be a compilation of questions asked by the CONNECT Advisor service. What domains are accessed by CONNECT Advisor? CONNECT Advisor retrieves data from the following sources: https://www.bentley.com/en/about-us/news …
    • over 1 year ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
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