• How to activate products under Subscription Entitlement Service

    Sylvia H.
    Sylvia H.
    What is the purpose of this information? Subscription Entitlement Service uses a Bentley login attached to an organization with licenses to activate products. There are two options to activate a Subscription Entitlement Service product for the first…
    • 7 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Response File larger than 7.93 MB - Error 404

    Jutta Eisenhauer
    Jutta Eisenhauer
    Product(s): SELECTserver Version(s): N\A Environment: N\A Area: N/A Subarea: N\A Problem When trying to read a response file larger than 7.93 MB on the Deployed Server, the following message…
    • over 1 year ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • CONNECT Advisor FAQ

    Glenn Fernandes
    Glenn Fernandes
    This FAQ is intended to be a compilation of questions asked by the CONNECT Advisor service. What domains are accessed by CONNECT Advisor? CONNECT Advisor retrieves data from the following sources: https://www.bentley.com/en/about-us/news …
    • over 1 year ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Hosted server Administration page - Access for administrators only

    Jutta Eisenhauer
    Jutta Eisenhauer
    Product(s): SELECTserver Version(s): N\A Environment: N\A Area: N/A Subarea: N\A Problem There is no access to the Hosted server Administration page. Solution As of April 30, 2021, the…
    • over 2 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • How to start the Deployed SELECTserver and SELECTserver Gateway service via Windows Services

    Sarah McCann
    Sarah McCann
    Product(s): SELECTserver Version(s): N\A Environment: N\A Area: N/A Subarea: N\A Problem The SELECTserver and/or SELECTserver Gateway are not started. How can I start the service using…
    • over 1 year ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Deployed SELECTserver Logs

    Jacek Majda
    Jacek Majda
    Product(s): SELECTserver Version(s): N\A Environment: N\A Area: N/A Subarea: N\A Problem The log files of the Deployed Licensing Server (Deployed SELECTserver) are required by Technical Support…
    • over 1 year ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • How do I use the Product Usage Report?

    Sylvia H.
    Sylvia H.
    Product(s): Bentley Cloud Services Version(s): N/A Environment: N/A Area: Other Subarea: N/A The following support solution provides instructions for accessing and using the Product Usage Report…
    • over 1 year ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • OpenPlant Isometrics Manager usage and AutoPLANT

    Brian D., User Success Support
    Brian D., User Success Support
    Product(s): OpenPlant Isometrics Manager Version(s): N/A Environment: N/A Area: Licensing Subarea: N/A Problem Description Usage for OpenPlant Isometrics Manager is being logged when using…
    • 3 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • What is the Recommendation Engine, and why is it not activated?

    Jacek Majda
    Jacek Majda
    Product(s): Recommendation Engine Version(s): N/A Environment: N/A Area: N/A Subarea: N/A Problem Description When viewing the Activation Status tab in the License Management Tool, a listing…
    • over 2 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Subscription Services Portal Overview

    Flavio Normandia
    Flavio Normandia
    Product(s): Bentley Cloud Services Version(s): N\A Environment: N\A Area: Subscription Services Portal Subarea: N\A Overview: The Subscription Services Portal has been designed to support the…
    • 10 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • ProjectWise Projects Overview

    Jutta Eisenhauer
    Jutta Eisenhauer
    Product(s): Bentley Cloud Services Version(s): N\A Environment: N\A Area: Projects Subarea: N\A Overview: The ProjectWise Portal provides access to all of the available Services associated…
    • over 1 year ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Assign Project to Workset

    Jutta Eisenhauer
    Jutta Eisenhauer
    Product(s): Bentley Cloud Services Version(s): N\A Environment: N\A Area: Projects Subarea: N\A Overview: The Assign Project to WorkSet functionality is used to associate a CONNECTED Project…
    • over 1 year ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Register a Project

    Flavio Normandia
    Flavio Normandia
    Product(s): Bentley Cloud Services Version(s): N\A Environment: N\A Area: Projects Subarea: N\A Overview: Organizations can enable CONNECT Users to register and collaborate on ProjectWise…
    • 10 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Why do I encounter an error when moving a license to another computer?

    Jacek Majda
    Jacek Majda
    Applies To Product(s): License Management Tool Version(s): N/A Environment: N/A Area: License Management Subarea: N/A Original Author: Jeremy Hoesly, Bentley Technical…
    • over 2 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Strategies for limiting usage

    Jeremy Hoesly
    Jeremy Hoesly
    Applies To Product(s): SELECTserver and Subscription Entitlement Service Version(s): N/A Environment: N/A Area: Administration Subarea: License Management Original Author…
    • over 3 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Why do I have to activate my application on every start-up

    Jacek Majda
    Jacek Majda
    Applies To Product(s): License Management Tool Version(s): System.Data.DataRowView Environment: N\A Area: License Management Subarea: N\A Original Author: Anders OMahony…
    • over 2 years ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
  • Where do I find my Activation Key?

    Brian D., User Success Support
    Brian D., User Success Support
    Product: License Management Tool Version: N\A Environment: N\A Area: License Management Subarea: N\A Background In order to activate your Bentley program you will need an Activation Key. This…
    • 6 months ago
    • Licensing, Cloud and Web Services
    • Licensing, Cloud and Web Services Wiki
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