• What happens if a Practitioner License is left unassigned for OpenGround?

    Stephen Evason
    Stephen Evason
    See link below for details on unassigned licenses https://communities.bentley.com/communities/other_communities/licensing_cloud_and_web_services/w/wiki/44008/practitioner-licensing#what-happens-if-left-unassigned
    • 5 months ago
    • OpenGround | gINT | Keynetix
    • OpenGround Wiki
  • How do I assign a Practitioner License for OpenGround?

    Stephen Evason
    Stephen Evason
    To assign a Practitioner license, please see the link below https://communities.bentley.com/communities/other_communities/licensing_cloud_and_web_services/w/wiki/44008/practitioner-licensing#how-do-i-assign
    • 5 months ago
    • OpenGround | gINT | Keynetix
    • OpenGround Wiki
  • A license for OpenGround Cloud is no-longer available message when running Professional

    Martyn Collis
    Martyn Collis
    When opening the OpenGround Professional, a message appears "A license for OpenGround Cloud is no-longer available" Check the user does not have an expiry date within Professional that has expired. Select, 'Manage Users', right click on the users…
    • over 1 year ago
    • OpenGround | gINT | Keynetix
    • OpenGround Wiki
  • The Cloud database you need to access isn't listed in the Launcher

    Stephen Evason
    Stephen Evason
    If you run the Launcher and find you don't have a Cloud database to select this could be caused by an account mismatch. Check which email address you use to login to the Connect Client, then have the OpenGround Admin user login to the Cloud database…
    • over 1 year ago
    • OpenGround | gINT | Keynetix
    • OpenGround Wiki
  • OpenGround Proxy Exception List

    Marie-Claude Dubé
    Marie-Claude Dubé
    If you find you're having issues connecting to the Launcher it could be IT need to add the following URL's to the proxy exception list depending on the region(s) you are connecting to. See the list below: proxy.eastus.openground.bentley.com…
    • 3 months ago
    • OpenGround | gINT | Keynetix
    • OpenGround Wiki
  • How to Resend a Welcome Email

    Stephen Evason
    Stephen Evason
    You can re-send a Welcome Email from OpenGround Professional by going to System>Manage Users>Welcome Emails for the desired recipient(s).
    • 5 months ago
    • OpenGround | gINT | Keynetix
    • OpenGround Wiki
  • How to Download the Launcher Installer

    Stephen Evason
    Stephen Evason
    The OpenGround Launcher can be downloaded from the Bentley’s Software Downloads page here . You will need to contact one of your Bentley Account Administrators if you do not have sufficient rights to access Software Downloads.
    • 5 months ago
    • OpenGround | gINT | Keynetix
    • OpenGround Wiki
  • Unable to download Apps through the Launcher

    Roger Chandler
    Roger Chandler
    This could be caused by user rights and access to the apps. Please go to: https://connect.bentley.com/?showAdmin=true if this page is blank, then you are not registered on the system correctly and need your site administrator, to review your details…
    • over 2 years ago
    • OpenGround | gINT | Keynetix
    • OpenGround Wiki
  • Switch for silent installs of the OpenGroundCloud Launcher

    Melanie Towler
    Melanie Towler
    We are unable to provide MSI installers for the OpenGround Cloud software due to the way that the launcher handles installation and updates. However, if a user with a valid login, sends out a welcome email to a user, they will get a link to download the…
    • over 2 years ago
    • OpenGround | gINT | Keynetix
    • OpenGround Wiki
  • View related content throughout OpenGround | gINT | Keynetix
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