• Collect logs from Tablet

    Stephen Evason
    Stephen Evason
    I f OpenGround data collector app crashes or gives errors, you can get the error logs and send these error log files to support. First of all you need to go to: My Files > Select the 3 dots for Settings > Scroll down and tick the option for "Show…
    • over 1 year ago
    • OpenGround | gINT | Keynetix
    • OpenGround Wiki
  • A license for OpenGround Cloud is no-longer available message when running Professional

    Martyn Collis
    Martyn Collis
    When opening the OpenGround Professional, a message appears "A license for OpenGround Cloud is no-longer available" Check the user does not have an expiry date within Professional that has expired. Select, 'Manage Users', right click on the users…
    • over 1 year ago
    • OpenGround | gINT | Keynetix
    • OpenGround Wiki
  • Project not on the downloadable list in Data Collector

    Marie-Claude Dubé
    Marie-Claude Dubé
    In order to run efficiently, the Data Collector does not show the whole project list. It shows the projects that the user has access to and fit one of the following criteria:- 1) Is set as a Current Project for the User. 2) Has the "Active for Field…
    • over 1 year ago
    • OpenGround | gINT | Keynetix
    • OpenGround Wiki
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