	Product(s):	SELECTserver
	Version(s):	N\A
	Environment:	N\A
	Area:	N\A
	Subarea:	N\A
	Original Author:	Jutta Eisenhauer

Problem

When activation of products from version XM (08.09.xx.yy) is not possible, the user must create a log file for further troubleshooting by Support

Solution

Creating an extended log file on the affected client computer:

Open License Manager, see:
http://communities.bentley.com/products/licensing/w/licensing__wiki/21055.opening-license-management-tool

In newer installations, in the License Manager located under Tools > Options, the tab Error Logging can be found.
Enable all Options under Log Levels and specify an output file by clicking on the "Change"-button.

If the "Error Logging"-tab is not (yet) available, due to an old(er) installation, the following two envrionment variables in the Operating System (in the Control Panel under System, the "Advanced"-tab, click the "Environment Variables"-button) should be set:
MS_LMDEBUGLOGLEVEL=ALL
and
MS_LMDEBUGLOGFILE=C:\AppLICBEBUG.LOG

Now check the Activation Key in the License Manager, send the Usage Logs (in the License Manager under Tools > Send Logs Now, or direcly via hotkey F9) and close the License Manager again.
Then try to launch the product which could not be activated.

Please repeat these steps.

Now e-mail the created file in ZIP-format through the Service Request to Support

Note:
Creating a log file can lead to significant performance issues when starting a product.
Therefore, the setting should be reset after successful creation.
Program starts up slowly after the creation of a log file

Create a log file on the client computer

Problem

Solution

See Also

Other language sources: