When activation of products from version XM (08.09.xx.yy) is not possible, the user must create a log file for further troubleshooting by Support
Creating an extended log file on the affected client computer:
Open License Manager, see:http://communities.bentley.com/products/licensing/w/licensing__wiki/21055.opening-license-management-tool
In newer installations, in the License Manager located under Tools > Options, the tab Error Logging can be found.Enable all Options under Log Levels and specify an output file by clicking on the "Change"-button.
If the "Error Logging"-tab is not (yet) available, due to an old(er) installation, the following two envrionment variables in the Operating System (in the Control Panel under System, the "Advanced"-tab, click the "Environment Variables"-button) should be set:MS_LMDEBUGLOGLEVEL=ALLandMS_LMDEBUGLOGFILE=C:\AppLICBEBUG.LOG
Now check the Activation Key in the License Manager, send the Usage Logs (in the License Manager under Tools > Send Logs Now, or direcly via hotkey F9) and close the License Manager again.Then try to launch the product which could not be activated.
Please repeat these steps.
Now e-mail the created file in ZIP-format through the Case to Support
Note:Creating a log file can lead to significant performance issues when starting a product.Therefore, the setting should be reset after successful creation.Program starts up slowly after the creation of a log file
Program starts up slowly after the creation of a log file