Applies To
	Product(s):	eB Insight
	Version(s):	15.x.x, 16.X.X
	Environment:	eB Web
	Area:
	Subarea:	N/A
	Original Author:	Priyanka Kale, Product Advantage Group

Problem Description  :

User is getting error while saving file to local disk

Error :  Object doesn't support property or method 'BrowseForFolder'

 

Root Cause :

Check if turtle to  upload file is available or missing. If it is missing,

There could be two reason behind this error

1) Bentley site is not added to trusted site

2) ActiveX control is either on older version or not enabled

Solution :

1) Add Bentley site to trusted site

2) If ActiveX control is older, update it and if it is not enabled, enable ActiveX control

Please go through below wiki link for more details to add trusted site and enable ActiveX control

https://communities.bentley.com/products/assetwise/assetwise_platform/w/wiki/30535/turtle-missing