In the HMDIF preprocessor modules, or the inventory loader module, when double clicking or using the down arrow in the filename field, an error message is encountered:
FRM-40735: WHEN-CUSTOM-ITEM-EVENT trigger raised unhandled exception ORA-105101
When the user double clicks on the filename field, or uses the down arrow, it should bring up a Windows explorer window to select the file to be uploaded. This should then transfer the file to the application server for loading. This error can arise when there are issues with the configuration of the system that prevent this happening.
Go to the users form HIG1832 (From the launchpad choose Exor / Security / Users) and query back the affected user.
Click the User Options tab and scroll down to view REPCLIPATH and REPOUTPATH. These should be a valid location on the application server, and match the PROD_REPORTS setting used by the Exor Listeners.
How to set up Exor Listeners http://communities.bentley.com/products/assetwise/exor/w/wiki/11991.how-to-set-up-exor-listeners