Please note this only applies to users who login using their email address as the username.  If you don't use your email address please go to this wiki

Problem

User is attempting to use the Forgot Password link at https://ims.bentley.com to reset their password but gets an error message 

'Hello <user email address>,

An attempt to reset your password has failed. If you have any questions or are having trouble resetting your password, please contact a site administrator for assistance.

If you didn't make this request, please contact your administrator.

Best Regards,

Bentley Systems, Incorporated'

Solution

Contact your site administrator initially.  If they cannot help ask them to raise a Service Request at https://connect.bentley.com, using the New Service Request tile, then Login and Website Assistance tile, Problem Area: Login Issue