User is attempting to use the Forgot Password link at https://ims.bentley.com to reset their password but gets an error message
'Hello <user email address>,
An attempt to reset your password has failed. If you have any questions or are having trouble resetting your password, please contact a site administrator for assistance.
If you didn't make this request, please contact your administrator.
Bentley Systems, Incorporated'
Contact your site administrator initially. If they cannot help ask them to raise a Service Request at https://connect.bentley.com, using the New Service Request tile, then Login and Website Assistance tile, Problem Area: Login Issue