General

When using any Bentley software, our support teams are ready to assist you with problems encountered.

To reach the support teams, a support Case needs to be submitted and processed. Then, one of our support team members can help you in detail.

Creating an account and submitting a support Case

Below, the required steps are explained, allowing for submitting a support Case:

1. You will need to create a Bentley account:
   https://communities.bentley.com/communities/other_communities/sign-in_assistance_and_web_services/w/wiki/42943/creating-a-bentley-account
2. Once successfully created, you should be able to access your page on the CONNECT Center:
   https://connect.bentley.com/
3. An Account Administrator in your organization should add you to one of the managed groups, giving access to the Bentley applications and entitlements (e.g. software downloads, software usage).
   To find your Account Administrator, you can select "How are you CONNECTED" on the Welcome Banner in the CONNECT Center. For instructions, see:
   https://communities.bentley.com/communities/other_communities/sign-in_assistance_and_web_services/w/wiki/23738/connect-center-overview 
   • Information about general user management for administrators:
     https://communities.bentley.com/communities/other_communities/licensing_cloud_and_web_services/w/wiki/50711/user-management-2-0
4. When everything is set accordingly, you should have access to downloads, software usage and services, including being able to submit a support Case by following the information below: https://communities.bentley.com/products/geotech-analysis/w/wiki/56836/how-to-receive-technical-support

Useful links:

• When being a CONNECTED user, click on View My Cases option to see all submitted support questions:
  https://bentleysystems.service-now.com/csp
• CONNECTED user – PLAXIS:
  https://communities.bentley.com/products/geotech-analysis/w/plaxis-soilvision-wiki/42952/connected-user-plaxis
• Registered User - Individual User Process:
  https://communities.bentley.com/communities/other_communities/sign-in_assistance_and_web_services/w/wiki/33566/registered-user---individual-user-process
• User Management for administrators:
  https://communities.bentley.com/communities/other_communities/licensing_cloud_and_web_services/w/wiki/50711/user-management-2-0
• Registered User - Administrator Process:
  https://communities.bentley.com/communities/other_communities/sign-in_assistance_and_web_services/w/wiki/33565/registered-user---administrator-process
• How to manage users for administrators:
  https://communities.bentley.com/communities/other_communities/licensing_cloud_and_web_services/w/wiki/50712/managing-users#add
• Information on different roles assigned by administrators:
  https://communities.bentley.com/communities/other_communities/licensing_cloud_and_web_services/w/wiki/51558/available-roless