Product(s):	MicroStation
	Version(s):	10.15.02.11
	Environment:	N\A
	Area:	Visualization
	Subarea:	Lights

Problem

Open Light Manager and select Solar, crashes MicroStation Connect

Solution

We collected Crash and Event logs

Event logs - check video
Crash logs - check video

Almost all crashes in the Application event logs was pointing to igc64.dll intel graphics driver.
Faulting application name: microstation.exe, version: 10.15.2.11, time stamp: 0x604a8d85
Faulting module name: igc64.dll, version: 27.20.100.8280, time stamp: 0x5ec41fc2
Exception code: 0xc0000005
Fault offset: 0x000000000095c637
Faulting process id: 0x467c
Faulting application start time: 0x01d7adf201b6362b
Faulting application path: C:\Program Files\Bentley\MicroStation CONNECT Edition\MicroStation\microstation.exe
Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_e9222b539a14471a\igc64.dll
Report Id: 0d6f193a-1ace-4d5b-902c-490e4978a1a6
Faulting package full name:
Faulting package-relative application ID:

Updating igc64.dll intel graphics driver to latest, from Intel website fixed the issue.

See Also

Intel Tools and Utilities

Other language sources

Deutsch

Original Author:

Leonard Jones