Please perform the following as soon as possible:

1. Talk to your IT department to be sure that these sites are accessibly from your computer:

Whitelist *.Bentley.com AND *.signalr.net, or the following. A description of each domain's purpose is provided below:

• buddi.bentley.com – Provides current URLs for services so that addresses need not be hard-coded into client products. HTTPS – Simple post / get requests asking for a URL by name and returning the latest location URI
• ims.bentley.com – Authenticates a Bentley user to utilize Bentley online services.  OAUTH Protocols over HTTPS
• usermanagement.bentley.com – Bentley’s IMS User Management portal, Used to administer IMS logins.  HTTPS Traffic
• waz-search.bentley.com – Search service that Bentley applications use to retrieve user profile data and notifications.  HTTPS traffic, simple POSTS and GETS
• connect-agreement.bentley.com – Confirms whether a user has accepted the EULA yet.  HTTPS traffic, simple POSTS and GETS
• connect-ulastm.bentley.com – Various web services used for activating products and tracking product usage. Mandatory for using SES software.  HTTPS, POSTS, GETS,   Details of what software was used when, by what machine and user
• connect.bentley.com – Suggests helpful blogs and guides for the products used   HTTPS
• connect-updateservicev1.bentley.com - Delivers updates for the CONNECTION Client and other Bentley products   HTTPS Web Services
• cdnllnw.bentley.com – CDN file services used to host update files for downloading/installing
• connect-contextregistry.bentley.com – Provides APIs for project and asset information (version 10.00.12.xx and later)  HTTPS Web Services
• connect-evaluationentitlementservice.bentley.com – Provides evaluation licenses created in the Subscription Entitlement Service   HTTPS Web Services
• connect-notificationservice.bentley.com -- Provides focused notifications to users  HTTPS Web Services
• *.signalr.net -- Microsoft hub for real-time information – Provides notifications inside of CONNECTION Client.  HTTPS
• connect-contextservices.bentley.com – Provides a key necessary to load background maps

Reference used for list above: Connection Client FAQ

2. You MUST Download and install the latest Connection Client. 

             You can download CONNECTION Client at this link: CONNECTION Client Page

3. Install Connection Client software, when done, and you MUST reboot the computer.

4. After Reboot, open Connection Client and sign in.

5. Open BLT (Bentley Licensing Tool) and confirm that your email address is below File, 

           Example:  

                   

Can you see your email address in BLT?

If no, please send screen shot and stop here, do not proceed below.

If yes, please continue below. 

6. After logging into Connection Client, run Log Collector command - click here for instructions

7. Open Event Viewer, click here, and clear all event logs

8. Try to start AutoPIPE Vessel

9. Does AutoPIPE Vessel start and can the application be used?

       If yes, great stop here, send back response that the issue has been resolved, close the case, and continue working

       If no, continue below

10. Open Event Viewer again, can create log file click here. 

11. Next, open WIKI here,  download and install Microsoft's WINDBG application. Follow instructions to generate log file.

12. Send the following information to us in your Bentley Case:

             0. Confirm, email address was shown in BLT.

             1. License Log Collector ZIP file

             2. Event Viewer Log file

             3. WinDBG log file

Once we have this information, we will review and respond as soon as possible.