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OpenUtilities Wiki Working from home with Promise.e
    • Sign In
    • +OpenUtilities
    • Access Service Request Manager
    • +Bentley sisHYD Multi Utility
    • Design Features - promis.e Functionality - Promis.e Standard
    • +OpenUtilities sisNET - English
    • +OpenUtilities Substation
    • Promis.e Paths
    • -Promis.e Wiki
      • +CONNECT Edition - Promis.e
      • About Promis.e
      • +Administration Features - Promis.e
      • +APIs_VBA - Promis.e
      • +Automation Features - Promis.e
      • +Component Features - Promis.e
      • +Component Management - Promis.e
      • +CONNECT Services - Promis.e
      • +Data Manager - Promis.e
      • +Database Platform Support - Promis.e
      • +Display - Promis.e
      • +Drawing Management - Promis.e
      • +Engineering Design Considerations - Promis.e
      • Error - Object reference...General
      • +Find_Replace - Promis.e
      • Finding the Tutorial
      • +Installation_Configuration - Promis.e
      • +Interoperability - Promis.e
      • +Licensing - Promis.e
      • +Maintenance Features - Promis.e
      • +Migration - Promis.e
      • +OS Support - Promis.e
      • +Panel Layout - Promis.e
      • +Performance - Promis.e
      • +PowerPlatform Support - Promis.e
      • +Print_Publish Features - Promis.e
      • +ProjectWise Integration - Promis.e
      • Promis.e Help file
      • +Reports_Output Features - Promis.e
      • +Template Management - Promis.e
      • +Text Tools - Promis.e
      • Training FAQs
      • +Wire Numbering - Promis.e
      • +Wiring Features - Promis.e
      • +Project Management - Promis.e
      • Promis.e Title
      • Working from home with Promise.e
    • Replace Family - Find_Replace - Promis.e
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     Questions about this article, topic, or product? Click here. 

    Working from home with Promise.e

    Product(s): Promis.e
    Version(s): CONNECT Edition

    In these challenging times when COVID-19 is imposing significant disruptions to day-to-day activities and affecting normal business flow of our much-valued users and employees, we at Bentley are committed to ensuring a smooth transition of work from office to remote location or home. Our innovative software and services are all geared for working from home or remote locations and do not impose the need to be in an office set-up.

    To ensure a smooth transition of work and effectiveness of your daily workflows with Bentley software, we have assembled information that you can refer to while working remotely or from home. We are working hard to deliver high levels of customer service, and welcome feedback, questions, and ideas on how we can serve you better in a remote work environment.

    Additional help is available for working from home with OpenUtiliies Substation and OpenUtilities

    Machine Requirements

    Internet Connectivity

    VIRTUALIZATION and VIRTUAL MACHINES

    Important notice about use of Bentley applications in virtual environments - click here

    Virtualization enables organizations to create virtual machines from a single physical machine and administer them to their employees on demand. Bentley is exploring virtualization providers like VMWare Horizon and Azure Virtual Desktop. If your organization uses any of these, please reach out to us with your questions, and we’ll try our best to assist.

    Virtualization with Citrix

    • Setup Instructions
      • Install Configure
      • Application Groups Manage
    • Virtualization FAQ

    Virtual Machines

    Virtual machines are a great way to manage operating systems and work remotely with a running Remote Desktop Connection, login credentials and a valid IP address. Installing virtualization software allows one or more virtual machines to share one physical computer. Your IT administrator can create VMs with a readymade image of Windows operating system that includes OpenUtilities and any other software needed. When such a VM is provisioned to you, you can directly launch OpenUtilities and start working on your project.

    You can create a new VM and install its operating system by following these simple steps located here.

    You can export and import existing VMs in Windows Hyper-V Server by following these steps located here.

    REMOTE DESKTOP CONNECTION

    Remotely Accessing Office Computer

    If you work on a heavy-duty desktop machine that is difficult to carry or if your organization does not allow employees to move computers out of the office premises, Remote Desktop Connection offers a great way to log into that machine from your personal computer. You will require your computer name or IP address. Click here to follow the instructions on this page.

    DOWNLOADING SOFTWARE

    • Software Downloads
    • Portable Deployment Images
      We recommend that administrators create Deployment Images to use as the source for multiple installations in normal circumstances. In this situation either an existing or a new Deployment Image can be copied to removable media and taken home to use as the installation source where internet availability/speed is limited (note: Internet access is still essential to sign-in to licensing services).
    • Download link for full installers (aka. Deployment Image)
      If you are having difficulty downloading software from Software Downloads site, full installers can be obtained by contacting support by filing a Service Request here: https://apps.bentley.com/srmanager/ProductSupport .

    ACCESSING PRODUCT DOCUMENTATION

    RESOLVING LICENSING ISSUES

    • Licensing Wiki
    • Subscription Entitlement Service
    • Bentley User Registration
    • Offline Usage
    • How to ensure usage from only one user on a shared workstation
    • How remote usage is recorded with Subscription Entitlement Service (SES)
    • How to check out licenses from Entitlement Management (how to run offline)
    • How to bulk checkout licenses from Entitlement Management (extended offline scenarios)

    HOW TO GET HELP

    • Service Request Manager
    • Bentley Communities
    • CONNECT Center
    • Bentley LEARNserver
    • License Manager
    • Entitlement Management
    • User Management
    • Roles and Permissions
    • Share
    • History
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    • Cancel
    • Mike Carlisle Created by Bentley Colleague Mike Carlisle
    • When: Thu, Apr 2 2020 5:48 PM
    • Mike Carlisle Last revision by Bentley Colleague Mike Carlisle
    • When: Thu, Apr 23 2020 2:26 PM
    • Revisions: 4
    • Comments: 0
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