Security

• Is all traffic encrypted?
• What certifications are maintained?
• What type of users can be used?
• What port does ProjectWise use to communicate?
• What port do I need open on my firewall?

Datacenters

• Which Azure datacenters can be used?
• What is the definition of Unlimited Storage?

Performance

• What is the ideal amount of latency between my site and the Bentley Hosted environment?
• How can I check latency?

Maintenance

• What is backed up?

ProjectWise Explorer / Configuration

• What time zone is used for the ProjectWise Hosted Servers?
• Can BS1192 be used in a hosted environment?

Support 

• Is there a phone number I can call to report an outage?
• When are the maintenance windows?

IMS

• How do you troubleshoot IMS issues?

Caching Servers

• Can Caching Servers be used with a hosted environment?
• Can I maintain a local storage area on my Caching Server?
• How do Caching Servers get configured?
• How many Caching Servers can I install?