Problem:

What to do if AutoPIPE CONNECT product Licensing fails / does not work?

Solution:

End users should contact their Bentley Onsite Admin (who are they) to help resolve Licensing issues.

Steps below Bentley Onsite admins should use in resolving Subscription Entitlement Service issues:

Note: After performing each step below, refresh policy in BLT to see if the issue has been resolved

1. Verify that user is Logged in with CONNECTION client - click here.

Sometimes it helps if they user User logs In and Out of CONNECTION Client 2x, then log back into BLT, selecting Tools> Activation Wizard, continue to follow on screen prompts

2. Check user settings in User Management

3. Open BLT (Bentley Licensing Tool) 

a. Tools> Send Logs Now

b. Tools> Refresh Policy

> On the Entitlements tab, does the application appear with access column = Allowed?

> On the Product Status tab, is the product listed with description = Product OK to run"?

If No to any of these questions, try to run Tools> Activation wizard command, follow prompts

If problem still continues continue below.

4. Run License Health Check tool

5. Reset CONNECTION Client

6. Collect and Analyze License Client Logs

7. Known issues with SES (Subscription Entitlement services)

See Also

Trial Mode appears in BLT

Subscription Entitlement Service

Download CONNECTION Client

Bentley AutoPIPE