Q. What to do if AutoPIPE CONNECT product Licensing fails / does not work?

Applies To
Product(s):	AutoPIPE
Version(s):	ALL;
Area:	Licensing
Date Logged & Current Version	Jan. 2019 12.00.00.14

Problem:

What to do if AutoPIPE CONNECT product Licensing fails / does not work?

Solution:

End users should contact their Bentley Onsite Admin (who are they) to help resolve Licensing issues.

Steps below Bentley Onsite admins should use in resolving Subscription Entitlement Service issues:

Note: After performing each step below, refresh policy in BLT to see if the issue has been resolved

1. Verify that user is Logged in with CONNECTION client - click here.

Sometimes it helps if they user User logs In and Out of CONNECTION Client 2x, then log back into BLT, selecting Tools> Activation Wizard, continue to follow on screen prompts

2. Check user settings in User Management

Perform following steps on user's computer

3. Open BLT (Bentley Licensing Tool)

a. Tools> Send Logs Now

b. Tools> Refresh Policy

Q. What to do if AutoPIPE CONNECT product Licensing fails / does not work?

Problem:

Solution:

End users should contact their Bentley Onsite Admin (who are they) to help resolve Licensing issues.

Steps below Bentley Onsite admins should use in resolving Subscription Entitlement Service issues:

1. Verify that user is Logged in with CONNECTION client - click here.

2. Check user settings in User Management

3. Open BLT (Bentley Licensing Tool)

4. Run License Health Check tool

5. Reset CONNECTION Client

6. Collect and Analyze License Client Logs

7. Known issues with SES (Subscription Entitlement services)

See Also

Trial Mode appears in BLT