What to do if AutoPIPE CONNECT product Licensing fails / does not work?
End users should contact their Bentley Onsite Admin (who are they) to help resolve Licensing issues.
Use steps below for resolving Subscription Entitlement Service licensing issues:
Note: After performing each step below, refresh policy in BLT to see if the issue has been resolved
1. Confirm user has the latest edition of CONNECTION Client:
Make sure that the most recent version of the program is installed. Confirm version currently installed by opening Windows Add & Remove program, locate the application, click on it to see the version number and compare it against Connection Client release notes here. If the release notes indicate a higher version is available then download and install it by using the steps here. Otherwise continue below
2. Verify that user is Logged in with CONNECTION Client - click here.
Note, sometimes it helps if thee user logs In and Out of CONNECTION Client 2x, then log back in, selecting Tools> Activation Wizard, continue to follow on screen prompts, and then try to use the Bentley application that is having a licensing issue.
User must be signed into CONNECTION Client in order to continue.
3. Open BLT (Bentley Licensing Tool)
After opening BLT, confirm BLT identifies that the user is logged in by looking under the word "File" in the top left corner, an email address of person logged into CONNECTION Client. If email is missing, go back to Step #1 above. Otherwise, continue below
a. Select Tools> Send Logs Now
b. Next, select Tools> Refresh Policy
Questions:
> On the Entitlements tab, does the application appear with access column = Allowed?
> On the Product Status tab, is the product listed with description = Product OK to run"?
If No to any of these questions, try to run Tools> Activation wizard command, follow prompts
If problem still continues continue below.
4. With problems related to BLT Entitlement Access and If you get to this point and the issue has not been resolved, then contact your company appointed Bentley On-site Admin, requesting that they confirm your User management and Entitlements information - click here (note these steps can only be carried out by an Admin or Co-Admin).
5. If you get to this point you will need Bentley Licensing team involvement. First Perform the following:
a. Open BLT, click and drag the BLT screen window width such that horizontal scroll bars are no longer needed, take a screen shot of all 3 tabs, for both the left and right tabs, be sure that the application trying to be license is on screen. Send all 3 screen shots for review.
b. Run License Health Check tool and take a screen shot of all the information
c. Collect and Analyze License Client Logs
Send all the screen shots and logs to the Bentley Licensing Team for review.
6. While the information provided is being reviewed, suggest the following:
a. Reset CONNECTION Client, then repeat steps 2-4 again.
b. Known issues with SES (Subscription Entitlement services
Subscription Entitlement Service
Download CONNECTION Client
Bentley AutoPIPE