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AutoPIPE Wiki Q. What to do if AutoPIPE CONNECT product Licensing fails / does not work?
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            • -1. Subscription Entitlement Service - AutoPIPE & AutoPIPE Vessel
              • +1. General End User information
              • -2. Bentley On-site Administrators information
                • Q. Administrators - how to automate AutoPIPE's license selection (Demo, Standard, Advance, Nuclear) rather than having a user manually selecting?
                • Q. Documentation on how SES licensing operates
                • Q. Does SES licensing on startup loads itself into memory, make changes to registry, or starts services?
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                • Q. What are the legalities of using SES licensing regionally, Virtual machine, or Remote Desktop?
                • Q. What minimum User Management settings / entitlements are needed to be able to use a Bentley application
                • -Q. What to do if AutoPIPE CONNECT product Licensing fails / does not work?
                  • - Check user settings in User Management for licensing
                  • - Collect and Analyze License Client Logs
                  • ~ Known issues for when AutoPIPE CONNECT product Licensing fails / does not work?
                • Q. When should I renew my license contract / date license Expires?
              • +3. BLT (Bentley Licensing Tool) Overview & Messages
              • +Scenarios based on Licensing with Subscription Entitlement Service
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     Questions about this article, topic, or product? Click here. 

    Q. What to do if AutoPIPE CONNECT product Licensing fails / does not work?

    Applies To
    Product(s): AutoPIPE
    Version(s): ALL;
    Area: Licensing
    Date Logged
    & Current Version
    Jan. 2019
    12.00.00.14

    Problem:

    What to do if AutoPIPE CONNECT product Licensing fails / does not work?

    Solution:

    End users should contact their Bentley Onsite Admin (who are they) to help resolve Licensing issues.

    Steps below Bentley Onsite admins should use in resolving Subscription Entitlement Service issues:

    Note: After performing each step below, refresh policy in BLT to see if the issue has been resolved

    1. Verify that user is Logged in with CONNECTION client - click here.

    Sometimes it helps if they user User logs In and Out of CONNECTION Client 2x, then log back into BLT, selecting Tools> Activation Wizard, continue to follow on screen prompts

    2. Check user settings in User Management

    Perform following steps on user's computer

    3. Open BLT (Bentley Licensing Tool) 

    a. Tools> Send Logs Now

    b. Tools> Refresh Policy

    > On the Entitlements tab, does the application appear with access column = Allowed?

    > On the Product Status tab, is the product listed with description = Product OK to run"?

    If No to any of these questions, try to run Tools> Activation wizard command, follow prompts

    If problem still continues continue below.

    4. Run License Health Check tool

    5. Reset CONNECTION Client

    6. Collect and Analyze License Client Logs

    7. Known issues with SES (Subscription Entitlement services)

    See Also

    Trial Mode appears in BLT

    Subscription Entitlement Service

    Download CONNECTION Client

    Bentley AutoPIPE

    • CONNECT Edition
    • Entitlements
    • AutoPIPE Vessel
    • Connection Client
    • AutoPIPE
    • License
    • failed
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    • Mike Dattilio Created by Bentley Colleague Mike Dattilio
    • When: Thu, Jan 17 2019 5:42 PM
    • Mike Dattilio Last revision by Bentley Colleague Mike Dattilio
    • When: Fri, Dec 11 2020 11:54 AM
    • Revisions: 26
    • Comments: 0
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