Note:
a. user MUST sign into Connection Client in order to start licensing an application. Otherwise, user will have 7 days grace period from initial installed date or date or last successful sign in date. Otherwise, application will revert to DEMO mode. Only exception would be if license was checked out.
b. ***Important***, Check Bentley Cloud Services Status for known issues.
| Typical Questions |
Ø What is CONNECTION Client (FAQ)
Connection Client WIKI page here
Ø Download
Ø Install
Ø Open CONNECTION Client
Ø Sign In issues:
> Sign in with CONNECTION Client
> CONNECTION Client Fails to Sign In
- Windows 7 - Connection Issue, could not sign in, try again.
- Windows Server 12 - Connection Issue, could not sign in, try again.
- Connection Failure, could not connect
- Issue with usage reported detected. Please run Health Check tool or click here to learn more.
- Federated user cannot sign in
Ø Automatic Authentication
users can sign in with their Windows logins instead of maintaining separate Bentley credentials
> Email and Password reset to blank after filing in and pressing Sign In button
(if you see your Profile page you are already signed in, manually sign out and try the link again).
> Check Proxy settings
> Troubleshooting - see section below
> Messages that appear - see section below
Ø No updates are shown
Ø Update Bentley software from within CONNECTION Client
Ø Download Bentley Software (ex. AutoPIPE, STAAD, etc..) using CONNECTION Client
Ø Perform a Health Check
a. Server mode is on - setting should be off. See wiki page on changing the setting
Ø Version being used
Ø Log collector
Ø Scenarios
| Troubleshooting: |
First step to diagnoses issues with Connection Client, follow these 8 steps:
Step #1: Restart the computer.
+++ Yes, this may sound trivial but please perform this action.
Step #2: Determine if Connection Client software needs to be updated
Compare version in Release Notes here with software version currently installed on your system.
If needed, update Connection Client using instructions below:
i. Uninstall Current version
ii. Use link here to download latest version
iii. Install newly downloaded version
iv. Most importantly, Reboot the computer
Step #3: Try signing into Connection Client after the computer has finished start-up.
Are you able to sign into Connection Client.
Yes, Continue to Step #4
No, try to signing directly into ims.bentley.com,
Are you able to sign into this site?
Yes - problem with signing in is directly related to Connection Client, continue to step #4 below
No - issue is related to your IMS account information, contact Bentley Licensing Department or file a Support Case for Log in and Web support (select box in the middle top row) mentioning in the description - unable to sign into IMS.
Step #4: Reset the application by locating the application icon in the tool tray, right click the mouse on the application icon, and Exit the Connection Client service, the program will automatically restart in a few moments, and then try to sign in again.
Note: If the easy reset method above does not work, use only one of the following approaches:
Manual Approach
Open Task Manager> Details Tab> End task the following processes: Bentley.Connect.Client.exe and Bentley.Licensing.Service.exe. Other
Automatic approach
Got to WIKI here, and follow instructions to download the file, rename to bat, and run bat
Restart the application from the Windows Start menu and try signing into Connection Client again
Continue to Step #4 if still unable to sign into Connection Client
Step #5: Deleted all temporary internet files, cookies, caches (google instructions for your browser application)
After deleting the items above, now try to sign into Connection Client.
Continue to Step #6 if still unable to sign in.
Step #6: Confirm that list of domains here that the CONNECTION Client needs to access in order to sign in and activate your SES applications.
Contact your internal IT to ask that you're allowed to access domains mentioned above.
Step #7: Confirm company network and firewall does not block Connection Client's read / write ability.
Step #8: See additional Connection Client troubleshooting WIKI here (pages listed in left column under blue highlighted selection).
| Messages that appear |
- Check Updates failed with error Forbidden
- CONNECTION Client recommends to install Navigator CONNECT
- Could not connect Try again
Solution #1
Solution #2
- Failed to install CONNECTION Client with error code 0x8007543. Fatal error during installation
- Installation Failed (0xFFFFFFFF)
- Must be installed on your machine prior to installing CONNECTION Client
- Page Expired Error
- Port failure
- This account is not associated with an organization
- Script Error
- Script Error: Error in DB Script at line ...
| Diagnostics |
- Performing a trace
See Also
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